Hotel Business needs two things to survive in a competitive market. Firstly, having an online presence that makes the reservation process simpler and delivers excellent customer service so that visitors choose you back for their next visit. Automating daily operations and administrative tasks is a vital part of achieving customer satisfaction. As it supports providing good and quality service. Hoteliers utilize various tools that include spreadsheets, paper forms, and unified property management systems. A hotel is an intricate system that comprises the activities of many departments and their operations.
Those who are in the hotel industry today, and who are in the field for a couple of years may not know how it was like before the arrival of the modern hotel property management system. Mostly today hoteliers understand the importance of a contactless property management system.
Things have changed considerably over the years, and it’s a good idea to have knowledge of how PMS has evolved.
The first hotel reservation software system was introduced in 1947 by Westin. In the early days, hoteliers were making use of the register to keep track of booking rooms under the allotted guests and who were checking into the hotel. With the current pace of the hotel industry, it is impossible to imagine taking care of everything with a single register at the front desk.
The first hotel property management was introduced back in the 1970s. Over time, new software was developed in the computer age and many hotels and chains started investing in in-house systems. It was in 2010, the cloud PMS was introduced. So, in past years the software has been changed and updated.
The improvements and changes in the hotel PMS have changed the way hoteliers run the business. These systems are providing a broad range of technology that is managing every aspect of the business so much faster and more efficiently.
The PMS not only helps in front office operation but also with online distribution, the point of sale solutions, handling all of the channels over which the hotel offers rooms, housekeeping, and beyond. Mobile PMS is one of the most significant innovations that is helping to change hotel management. With the mobile hotel management app, it becomes possible for hoteliers to manage their hotel operations. The app will allow people to manage multiple operations, handle POS outlets, report analysis, and even expedite check-ins and check-outs.
Yorevere offers contactless PMS software that can help in managing hotel operations easier. It will work simultaneously with the front desk operations to help improve service productivity, so the rooms can be booked faster. It makes the entire management process much simpler.